An unknown failure has occurred. Error ID # [77a4a686-364e-4693-8787-34d5dd30ddc5]

Post Date: July 10, 2017

Microsoft Dynamics Consultant

[vc_row][vc_column][vc_wp_text title=”Summary”]Recently while working on the Dynamics Portal I came across a peculiar error:

I couldn’t find any information on the Internet to resolve this error until I started playing around with this Dynamics and the Portal myself. It’s quite a simple error to resolve, but you need to go through a sequence of steps.[/vc_wp_text][/vc_column][/vc_row][vc_row][vc_column][vc_wp_text title=”Step 1: Check Entity Permissions”]The first thing to check is your Entity Forms in Dynamics. Do you have Enable Entity Permissions?


If this is enabled, the next thing to check is Entity Permissions to ensure that the correct access levels are applied to the Entity Forms.[/vc_wp_text][/vc_column][/vc_row][vc_row][vc_column][vc_wp_text title=”Step 2: Check Entity Permissions”]The Entity Form I am mainly concerned about is the Incident Form. I’ve made sure to enable the Create permissions for the Incident form.

If you’re still receiving errors, move to Step 3.[/vc_wp_text][/vc_column][/vc_row][vc_row][vc_column][vc_wp_text title=”Step 3: Manually create a record in Dynamics”]If you’re still receiving the error the next thing to do is create a record in Dynamics (not the portal) using the same Entity form. This is the same Entity form you specified in the Entity Form settings:

In this instance, my form is named: Web Form.[/vc_wp_text][/vc_column][/vc_row][vc_row][vc_column][vc_wp_text]In trying to create a new record from inside Dynamics; I get the following error:

On clicking the show technical details, the error reveals where the problem is.

The case is missing customer.

A quick form edit reveals the form dependencies:

It is now apparent that there is a field called Customer, that is set to Business Required. When a Portal user tries to submit a record through the Portal, the Customer lookup details are missing – at this point, the platform throws an error.[/vc_wp_text][vc_wp_text]To correct the issue; go into the Entity Form record, under section Associate Current Portal User on Insert, update the details as required:

[/vc_wp_text][/vc_column][/vc_row][vc_row][vc_column][vc_wp_text]Once the steps are complete, you should be able to submit a record from the Portal without any errors.

[/vc_wp_text][/vc_column][/vc_row][vc_row][vc_column][vc_wp_text title=”Final Words”]Microsoft, please provide some friendly and helpful error messages.[/vc_wp_text][/vc_column][/vc_row]

There are 4 Comments

  1. Posted by Ozge Kata Reply

    Thank you so much. My problem is solved 😀

  2. Posted by Fanele Ndzoko Reply

    Good day,

    I’ve done all the above steps and all is in order, however I’m still receiving the error.

    An unknown failure has occurred. Error ID # [5df8072b-0ac3-4591-9557-9cb478e9eb9b]

  3. Posted by Fanele Ndzoko Reply

    Hi Syed,

    I am experiencing the same “Unknown failure” error as mentioned above and I have tried the above mentioned steps. However, the other 2 are fine, however when I try Step 3, and I manually fill in the form in CRM, then receive a Duplicates Detected error. However, the record has been merged, and the subordinate record is Inactive, but when I try it on the portal again,it gives me the same “Error” you mentioned.
    Plus, this is only happening with one applicant on our website, others can pass this stage without the error.
    Please assist.

    • Posted by Syed Hussain Reply

      Hi Fanele, there could be a number of reasons why you are seeing the error. What I would advise is to open a ticket with Microsoft. There are many bugs in the Portal which may impact what you are experiencing.

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